Question

Rooms disappeared out of ap

  • 19 November 2016
  • 1 reply
  • 178 views

Hi Sonos,

Today I bought a playbar, 2 play3 as surround and a play 1 for the bathroom. I just set it all up and it worked perfectly. However on my third song suddenly all the rooms disappeared and I can't find them any more or use the speakers. I ran a diagnostic the number is
6764635

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Userlevel 7
Badge +20
Hi Sonos,

Today I bought a playbar, 2 play3 as surround and a play 1 for the bathroom. I just set it all up and it worked perfectly. However on my third song suddenly all the rooms disappeared and I can't find them any more or use the speakers. I ran a diagnostic the number is
6764635


Hi Andyland,

It looks like your Sonos units are losing connection to your wireless network from time to time. This may be due to nearby wireless networks which have quite strong signals. Please try changing your router's wireless channel to 11 and see if things improve. Let me know how it goes.