Room Group Issues with play 1's

  • 5 February 2017
  • 1 reply

I have 3 play 1's setup on my home network that are all individually working fine.

When I create a 2 speaker room group the audio works as you would expect perfectly fine from any of the speakers.

When I create a room group of all 3 play 1's then one of the 3 speakers does not play any audio.

This was working fine until i had to reboot my router once all speakers have been reset and individually they all work fine.

Has anyone else experienced this and have a fix?

Playing over all speakers at the same time is the most important feature for us.

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1 reply

Userlevel 6
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Welcome to the Sonos community

Connection problems which appear suddenly are often caused by network problems, not Sonos problems. The typical cause is duplicate IP addresses. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. Rebooting the router may correct this temporarily, but it actually exacerbates the problem because as soon as another IP lease expires, it starts handing out duplicates again. To cure this, do the following:

Reboot/power cycle your devices in the following order:

Switches or hubs
Wired Sonos units
Wireless Sonos units
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.