I have recently bought a One SL speaker, and 2 Roam speakers. I managed to set up the One SL and 1 of the Roam speakers with no noticable problems. The other Roam speaker however:
- Keeps going offline after it has been online (and being used) for a couple of minutes
- I have tried resetting it a couple of times (i.e. long hold on power button, then restart with finger on ‘Play/Pause’ button), but I still have the same problem.
- Each time I have reset it, a message comes up saying that it is not registered, and each time I register it. I don’t know if that is relevant.
Best answer by Corry P
Do you have any other WiFi access points? Any extenders/boosters or Sky Q boxes? If so, please try turning them off to see if it improves things for the second Roam.
It would also be worth queueing something up on the Roam and when it goes offline, press Play on the unit. If it starts playing, then the issue is likely more to do with the app communicating with the Roam than with the Roam not being connected to the network.
In either case, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.