Returning faulty product

  • 13 February 2021
  • 2 replies
  • 33 views

I've been instructed to send back my faulty Play 5 gen2 speaker to Sonos.

I've been sent two emails though, one with shipping instructions from DHL and one saying use UPS? The DHL email sends me to the Norwegian site?!?

I'm from the United Kingdom, can anyone help please.........I miss using my speaker!!!!!

 


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2 replies

You might be best to contact/chat to Sonos Support via this LINK

You might be best to contact/chat to Sonos Support via this LINK

Keep on checking, saying no available representatives. I'll just have to be patient and ring them in the week.