I bought a Connect today, but it fails on install when it tries to update. I have searched for potential issues, and done all suggestions I have found. I have tried several devices (Android, Iphone, Windows 10). I have turned off wireless on the router and connected PC with Ethernet cable directly to router. Restarted router. Factory reset Connect. Disconnected all other wired devices. It simply will not take. Chances are very high this is going back to the store, unless I am getting some resolve pretty quick. I will be having a talk with them tomorrow to see what they suggest.
A quick response from you may retain me as a Sonos customer, although I must say we came off to a pretty bad start - I do not expect using 4 hours of an evening troubleshooting a device to this price.
Best answer by Ryan S
This issue is now resolved. We made some changes to the update and it will now go through on your systems. Sorry for the interruption.
If you were getting this error, go ahead and quit your Sonos software, force quit it if you're on a mobile controller so the cache gets cleared out. Then run the update and let us know how it goes.