Question

Resetting Samsung TV - Lost Remote Control Capability

  • 24 September 2017
  • 0 replies
  • 546 views

  • Contributor I
  • 3 replies
Our Samsung UN60KS8000 TV lost internet connectivity and the only way to get it back was to reset the TV to factory settings. While we've been able to reconnect our Sonos speakers via the optical audio output (which is how we had it before), the remote control won't work control the playbar, which it used to. When I went into my app on my Mac under preferences to try to setup the remote control, at first it gave me an error, then it stated that a remote control was already setup & did I want to replace; I attempted to replace, yet it would not recognize when I pressing the volume button to increase. What do I do to get it working correctly again?

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