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Repeating music and ads

  • 18 March 2019
  • 49 replies
  • 2432 views
D
My music, whether from Pandora or Amazon Music, is repeating. Not every song, but every few songs, and even ads, are repeating 2-3 times before it moves on to the next song. Help!!
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Best answer by Jeff S 24 May 2019, 22:16

Hi folks,

Thanks for sending in the diagnostic reports and troubleshooting information.

Our technicians are looking into this issue. This should only affect playback when using voice control. You should be able to play the artists without repeating by using the Sonos app, or AirPlay.

We don't have a timeline for when this will be resolved, but I'll update this thread when we know more.
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49 replies

Smilja
My music, whether from Pandora or Amazon Music, is repeating. Not every song, but every few songs, and even ads, are repeating 2-3 times before it moves on to the next song. Help!!
Never encountered ads on Amazon Music, I guess you refer to Pandora. Has nothing to do with Sonos, that's the responsibility of the service.
»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
D
I'm having the exact same problem. Is there a solve for it?
D
The songs repeat when I listen to Amazon music too so not a Pandora problem. Any other thoughts?
Smilja
The songs repeat when I listen to Amazon music too so not a Pandora problem. Any other thoughts?
This, too, has nothing to do with Sonos. This is due to the algorithm engines the music services are utilizing to provide personalized radio experience.
»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
D
I plugged my old Amazon player instead of the Sonos and I don't have the issue, so it's gotta be a Sonos problem.
Smilja
I plugged my old Amazon player instead of the Sonos and I don't have the issue, so it's gotta be a Sonos problem.
The Sonos speakers are fetching the requested tracks, radio stations, albums, playlists ... whatever ... directly from the respective service.
»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
D
I know pandora plays the same songs over again, but this is different. The song ends and then plays again. And again. 3 times. Ads play 3 times too on Pandora. Songs repeat in a row on Pandora and Amazon.
Airgetlam
Does it end before the end of the song, i.e. midway through, and then restart the song?
Bruce
D
No, plays the whole song then just starts the same song over. I didn’t really notice at first but now it’s driving me crazy.
Airgetlam
Then Smilja's answer seems correct.

If it was stopping midway through a song, and then repeating it, it might have been an issue with wifi interference or a duplicate IP address causing your speakers to occasionally lose connection, and then reconnect to your signal.

But if it's playing the entire song, then it is indeed most likely an issue with the streaming service. Important to note, they usually have different "portals" for different listening. So when you connect with an app on your computer, you're connecting to a different server than when your Sonos connects.
Bruce
C
My music, whether from Pandora or Amazon Music, is repeating. Not every song, but every few songs, and even ads, are repeating 2-3 times before it moves on to the next song. Help!!
C
It happens to me, too, and it is torturous!!
Airgetlam
That's a pretty good indicator that your speakers are losing connection with the station, then reconnecting again, most often due to wifi interference.

Note that we're talking the network from your router to the speaker, not the download speed of your modem. If the speaker breaks contact with the router, then it normally will try to re-establish connection, and often that causes a repeat of information.
Bruce
C
Does it end before the end of the song, i.e. midway through, and then restart the song?
C
This repeating problem didn't happen when I first set up my Sonos 1 at Christmas. It played fine. Then it started skipping songs after a few seconds, now it is repeating songs 2 or 3 times. I've tried rebooting everything. Driving us crazy to the point we are no longer using our Sonos!
C
Each song now plays to completion, then restarts at the beginning.
Airgetlam
Odd. I'd certainly recommend that you submit a system diagnostic within 10 minutes of replicating this issue, and either post the number here, or contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

Since today's Sunday, I'd probably go with the 24/7 support areas on either Twitter or Facebook, the phones wouldn't be available until tomorrow during business hours.
Bruce
Smilja
Each song now plays to completion, then restarts at the beginning.
Have you checked that 'Title Repeat' isn't being enabled?

https://support.sonos.com/s/article/3272#repeat
»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
C
Title repeat is not on.
N
We just bought a Sonos 1 gen 2 and are having the same issue with Pandora repeating songs. It doesn’t happen using any other music player. Has there been any luck with a fix?
Airgetlam
Frequently, repeating songs (and commercials) can be attributed with an issue where the speaker drops from its wifi connection, and then reconnects, restarting the stream from the last known point. Most often, this is a result of wifi interference.

If the link there doesn't help, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this issue, and either post the number here, or contact Sonos to discuss it. I tend to suggest the phone folks, they have more tools available, but are only available during business hours. Both the Twitter and Facebook support folks are available 24/7.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
Bruce
T
I’ve been running into this issue as well the last couple weeks. I’ll say “Alexa, play Soja Radio” it’ll play a song or two and then repeat the song it just played. I’ll tell her to skip and she says pandora won’t allow anymore skips. Which is wrong for two reasons. One, I hadn’t skipped any songs yet, and two, I have the fancy pandora that lets you skip all you want. So then I’ll switch stations, it’ll play a couple songs, and then play one back to back. I just submitted a diagnostic thing. The number is 464675047.
Help?
Jeff S
Userlevel 7
Badge +20
Hi folks,

Thanks for sending in the diagnostic reports and troubleshooting information.

Our technicians are looking into this issue. This should only affect playback when using voice control. You should be able to play the artists without repeating by using the Sonos app, or AirPlay.

We don't have a timeline for when this will be resolved, but I'll update this thread when we know more.
B
Exact same problem here. Usually, I can get it to stop repeating for a little while by saying "Alexa, next song", but sooner or later it starts repeating songs again. Repeats songs whether using Pandora or Amazon Music, my accounts are advertisement-free so I don't know about repeating of ads, only repeating of music, which seems independent of music service.
D
Same issue here: 1237151185

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