Repeated unable to find Sonos

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28 replies

Userlevel 7
Badge +21
If your boost isn't working try hooking an Ehternet to another Sonos device and give it a few minutes to wake up. Submit a diagnostic to Sonos and then contact Support to have them look at the issue.

You can try troubleshooting on your own too, things like assigning static IP addresses on your router's DHCP page and swapping the Ethernet cable are a start.
Yup, wifi is always on on both our phones and our laptop and even using the laptop we have the same issue. We only have the one wifi network too.
Userlevel 1
Badge +3
Make sure WiFi is turned on in your controller (iPhone, Android, etc.) and you are connected to the same WiFi network as your Sonos system.