One of Player 5's decided to not be able to log onto the wifi. Sonos said that I should return the faulty speaker and they would replace it. That was 10 days ago, I'm still waiting for my DHL shipping labels. After contacting Sonos a few times to check what the delay is with me not receiving my DHL shipping labels I have been told that DHL have the delays. Sonos it's your problem. Don't pass the buck - sort out what ever is happening with the business relationship with DHL and Sonos. As a customer it's not working.