Hello ctank, welcome to the community. We can certainly get to the bottom of this for you, but first we need a few more details. Can you describe the issue you're having in more detail? Is it perhaps that your TV remote is not changing the volume for you with a PLAYBAR or PLAYBASE?
Please submit a diagnostic and respond with the confirmation number. Once you've done that we can take a look at your system and give you an idea of what to do from there.
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