I understand this has been covered and fixed before. However, IHeartRadio channels are cutting out again, usually for about 10 seconds at a time. It seems to occur about every couple of minutes and has been going on for the last 3 weeks now. I just submitted support diagnostics (Confirmation Number 379500762). Please advise.
Best answer by Airgetlam
Ok, a few suggestions.
Frequently, interruptions are an indication of the speaker having a hard time staying connected to your LAN. Most frequently, this is a result of wifi interference. And different sources have different tolerances for disconnects, so it could be happening for iHeart Radio, but not for another stream, like Pandora, etc. Worth checking the data in that link.
But of course, if your entire system is wired, it’s hard to have that interference. Frequently after a software update, there seem to be a lot of posts from people who are having issues with their router handing out duplicate IP addresses. This normally should clear up when the router renews the lease, but often people (like me!) don’t have the patience to wait, and don’t know how long the router is set up to do that process. This is easy to fix quickly, by unplugging your Sonos devices from power, then rebooting your router. Once the router comes back up, plug your Sonos devices back in to the power. If this does indeed resolve the problem, I’d recommend looking in to how to reserve IP addresses in your router’s manual, and do every device in your home, it’s a good network practice.
But if that doesn’t alter your issue, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this issue, and either post the number here, or contact Sonos Support to discuss it.
I usually suggest the phone folks, they have more tools available, but are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
The OP has decided to post his number here, and wants to wai for a community moderator to have the time to investigate, but I would recommend cutting the wait time by actually contacting Sonos support directly.
I would certainly hope that there’s a response here soon, but there is no guaranty that the issue the OP is experiencing is necessarily the same as yours.