Question

Reconnect after power failure


My Sonos Play 5 dropped out after a power failure. I have rebooted modems and routers, done a factory reset, connected to router with ethernet cable, everything I can find listed in this forum. I still get the "Missing player" error message. What next? All other components on the system are still working fine.

2 replies

Badge +1
Hi Ledaily44,

Welcome to the community. What lights do you currently see on the top of the PLAY:5? Do you have a solid white or a blinking green? That will let us know what status the PLAY:5 is in.

We can also take a look at a diagnostic to see if there are other factors coming into play. Can you follow the steps here for a diagnostic and send us the confirmation: https://sonos.custhelp.com/app/answers/detail/a_id/142
Thanks! The light is solid white but I still can't connect to it. Just submitted diagnostics, confirmation #7412140.

Reply

    • :D
    • :?
    • :cool:
    • :S
    • :(
    • :@
    • :$
    • :8
    • :)
    • :P
    • ;)