Somehow, my ‘Recently Played’ section under ‘My Sonos’ keeps loading and stays empty. I have tried hard closing the app, turning personalization services off and on, it nothing seems to work.
It looks like a lot of people have experienced this issue sooner or later. What causes this and how can I fix it?
Best answer by Ken_Griffiths
Reset the App in ‘Settings/App Preferences’ restart it and bypass the introductory screens and choose to connect to existing system. Sign into your account, check personalisation services are enabled and see if that fixes it.