Hi, I recently purchased an installed the Sonos Arc and we hearing random chimes coming out of it. We do not have any voice assistants installed. There’s no apparent words that spark this chime. Any ideas how to stop this before i go mad?
Best answer by Corry P
With televisions using CCFL backlight technology, an Arc can experience presses to it's buttons without a user actually pressing them. CCFL technology was primarily used prior to LED backlights on TVs from 2004 to 2012.
Separating the TV and Arc or introducing some material (wood, for example) between them may be the only way to mitigate the issue without replacing the TV. If your TV is OLED or LED, this does not apply. I recommend getting in touch with our technical support team if the issue continues.