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Radio Station Streaming Cutting Out


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I listen to a 6iX ( Local Perth WA radio station ) on my Sonos speakers via Tunein. After about 15 minutes this station starts to “stutter” and eventually cuts out. When I restart the station all is well until it all repeats after 15 minutes or so.

I would add that 6iX is the ONLY station that this happens to. All other stations streamed are faultless and will continue all day. I have a high speed internet connection at 100mps fibre to the premises. My Sonos speakers are connected to my router via Ethernet cables. All other Wi-fi or Ethernet connected products in my home are fine. Help please???

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Best answer by Corry P 7 June 2021, 10:08

Hi @Ron in Australia 

Welcome to the Sonos Community!

I recommend you submit a diagnostic the next time this occurs and then get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

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The fact it’s only happening to one Radio station only tends to point to that Internet connection as being your issue, maybe contact them and see if they can offer an alternative connection to their service. The speed of the internet is irrelevant if something is interrupting their streaming service en-route to you.

From a Sonos perspective you could do these few things to ensure less Interference…

  1. Even though you use an ethernet connection, Set your router to use a fixed 2.4Ghz non-overlapping WiFi channel 1, 6 or 11 and set the channel width to 20MHz. Also set your SonosNet channel so it is at least 5+ channels away from your chosen router channel.
  2. Ensure that any device ‘wired’ to the router is set at least 4 feet away from the router, or other wireless device/AP.
  3. Consider using different ethernet cables, just in case one of them is faulty 

The above may help to reduce local interference, but if it’s the connection to the radio station, it will still make little, or no difference.

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Hi Ken

Many thanks for your suggestions. I have been suspicious that it is the radio station in question as all other stations stream onto the same Sonos speakers in the same way perfectly. In saying that the radio station assure me that it isn’t them!!!!

I have changed the ethernet cables just to check, but the problem still persists…. Guess I will just have to change my listening habits..

Thanks again for your help.

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Hi @Ron in Australia 

Welcome to the Sonos Community!

I recommend you submit a diagnostic the next time this occurs and then get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

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Hi Corry

Many thanks for your reply. I’ve just had the problem happen yet again and on your advice I’ve submitted a diagnostic report.

The confirmation number is 1429987611

I hope this throws some light on the problem

 

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It seems that I did not have tunein added to my sonos system… instead it was playing via Sonos radio alone and this is where the problem was… hopefully… the next few days will tell…

 

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Hi @Ron in Australia 

Your diagnostics indicate trouble at the source, as in the speakers were unable to receive the stream reliably enough to play continuously. As both your speakers are ethernet-connected and not indicating any issue with the cables, I presume this is an issue either with the actual online source, or the path the data takes to get to your speakers. Do you have a network switch? If so, please try wiring Sonos directly to the router or use WiFi.

If you have another device on your network that’s using up the bandwidth of your internet connection periodically, that could be another cause. If the one station that won’t play has a higher than average bitrate, this may explain why it only seems to be one station affected.

It seems that I did not have tunein added to my sonos system… instead it was playing via Sonos radio alone and this is where the problem was… hopefully… the next few days will tell…

 

Sonos Radio gets it’s station list from Tune In, so that shouldn’t be the problem, but you can certainly also try installing radio.net or myTuner services (which are also collections of radio stations and free) to see if the same station plays more reliably from one of those.

If this doesn’t help, I recommend you get in touch with our technical support team for some detailed and real-time troubleshooting.

 

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Hi again,

Just a quick update - sadly the problem is still there. I’ve now added Radio App to the Sonos system as as I”m typing this the station is behaving itself….

Yes, both my Sonos one speakers are connected into a network switch as its not possible to connect directly into my router given its in a different room. I have data sockets throughout my home with various items all connected ie, BluRay players, Smart TV, Freeview Tuner / recorder, Media player, NAS drives and a Receiver. All these are connected with ethernet with various network switches in different rooms all connected back to my router.

Many thanks again for all your help - always welcomed.

Regards Ron

What advice did you receive from the technical support team?

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Hi Ron,

I’m in Perth, and trying 6IX now and will let you know if I have the same issue - thought it’s worth a try. Been about 10mins and so far no problems - streaming via S2 to new Roam speaker, via WiFi.

 

...It did stutter after about 40mins, dropping out for half a second repeatedly like a badly scratched DVD, and nearly cut out completely. However, it did seem to return to normal without restarting, it’s been an hour now perhaps.

Andy

 

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I spoke to technical and they found I did not have tuneIn listed under the “Music & Content” services. I had always been streaming via Sonos Radio. Anyway, TuneIn now added but found the same problem. I’ve now added RadioApp to the Sonos “Music & Content” services and am now streaming via that.

Time will tell if that continues problem free. I would say once again it is only this 1 radio station (6Ix) that I have this problem with - all others stream fine as are all other connected devices I have in the house connected by both ethernet and wi-fi

Many thanks to everyone for assistance here

Ron

 

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Latest update - sorry to say the problem still exists with 6Ix Perth radio station. I’ve tried everything that has been suggested so now have to admit defeat I think and re-tune to any other station which I know will stream with no issues.

Ron

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The symptoms that Andy reported above are exactly the same as I’ve been experiencing - ie stuttering and then cutting out before then re starting - surely this has to be the radio station itself or the way its being streamed - but why so different from other streamed radio stations???

For me its the same on TuneIn, RadioApp and Sonos Radio - all problematic…

Ron

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Hi @Ron in Australia 

Given that it only seems to happen with one station, I would indeed now come to the conclusion that there is an issue with the station itself. They may not be aware, so if you can find a way to report it to them, they may be able to fix it.

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