Radio keeps cutting out

  • 14 February 2019
  • 4 replies

Sounds just drops out completely. Usually comes back after a while. Sometimes just “stutters”

4 replies

Userlevel 4
Badge +11
It will be some kind of wifi/router issue.

First advice is usually to turn every device in your house off, then reboot one at a time slowly letting each device start up properly before starting the next. Router first, then Sonos, then other stuff.

If that doesn't work, then in your controller will be a submit diagnostics button. Make a note of the confirmation number and post up again. You need to get a diagnostics confirmation within a few minutes of the drop outs occurring. Hopefully then a Sonos employee can apply their technical knowledge.

Good luck.
Thank you. Will try!
Userlevel 7
Badge +19
Hi, Freddy27. Some solid advice from Legnum Nick. If his tips don't help, this is likely due to WiFi interference. This is often the cause of audio playback issues. If those links don't work, not to worry, we can certainly get to the bottom of this for you. Following any further occurrence of this issue or changes in your setup, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause. Many thanks in advance.
I’m having this problem too. WiFi speed is 105mb. Diagnostic number 503952944