Question

Question about new wifi mesh routers and Sonos

  • 16 January 2017
  • 37 replies
  • 13538 views

I have been thinking about picking up a new router such as the Linksys Velop, Luma, Eero, Orbi, or Google Wifi. I was curious is this could potentially cause issues with my Sonos speakers? I am currently running in standard mode as my router is at the back top of a closet.

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37 replies

There is no reason why they wouldn't work with Sonos if you are streaming from a radio station or something like Apple Music, etc. As I see it, the problem for me is that most if not all do not provide an active USB port to attach a hard drive that contains my recorded music. In addition to getting a cool new router, I would have to buy some Networked Attached Storage. That would put the total price up to about $600+. I'm waiting until someone comes out with a great mesh system that enables streaming from the USB ports.
I have the Amplifi mesh router (I highly recommend) and it works great with my Sonos system. You won't have any issues.
I recently switched from Apple to Google's Wifi/mesh network. I'm not overly impressed with Google WiFi, but it causes no harm to my Sonos system. NOTE however that I do have a Sonos Bridge hardwired (Ethernet cable) to the Google WiFi router.
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I recently setup 3 Luma wifi routers and Sonos works fine with them. My wifi works great also..
I'm loving my Plume Wifi setup and there's been no issues w/ Sonos.
I have the Amplifi mesh router (I highly recommend) and it works great with my Sonos system. You won't have any issues.

I just purchased the Amplifi router and am having serious problems with Sonos. It took forever to recognize the boost that was wired to the router, there is serious delay with playing streaming songs (Napster) and I have the same issue with playing songs from my iPhone. There is a long delay between pressing play and the song starting, long delay in moving to the next song (if it happens at all), and Sonos now won't recognize the NAS that is connected to the boost. The Sonos system was trouble-free before the router switch so it would seem the router is the issue. I am using not just the Amplifi router but have the two remote mesh points as well. I'm wondering if anyone else has had issues or if I've done my setup wrong? I'm wondering if the Sonos mesh (created by the boost) and the Amplifi mesh conflict somehow; maybe I need to switch to the sonos wireless setup?
Did you do a complete network restart -- disconnecting/reconnecting or rebooting every device (not just Sonos)?
The only device that sits on the network other than sonos (and I did restart every sonos device) is apple tv, which I did not restart but just logged into the new network.
What about phones, tablets, printers, etc? You must be controlling the Sonos somehow...

After any router replacement you must ensure that every device requests fresh local addressing info from the router, otherwise you'd run into address duplication and the kind of behaviour you're experiencing.

Another possibility is bad wireless interference, but if you haven't done a complete network refresh it's pointless to consider that yet.
How do you have the Amplifi set up? Is it acting as a second DNS server on your network?

Have you tried plugging the Boost into a different part of your network?

I'm confident that the Sonos and Amplifi meshes aren't conflicting. They are both smart enough to use the least congested channels.

Please check the IP addresses of your Sonos units and your phone and laptop and whatever and let us know if they are on the same subnet or different.

Thanks.
My phone and computer were both connected to the new network, but I will systematically reboot everything. The Amplifi is a second DNS. My cable modem is a Motorola Surfboard and the wireless function is still on (though nothing is connected to the old network, it still exists), I was planning to turn off the wireless function so the modem is strictly a modem. I cannot plug the boost into a different part of the network as the only place to do so is in the amplifi base station - the mesh points do not have ethernet ports.
So you have only one network for everything in your house right now. Is that correct? And that would be run by the amplifi router?

And the main amplifi router is directly connected to your cable modem?

Yes, you should definitely shut off the routing function of your cable modem if you're having the Amplifi do your DNS and internal routing.

Can you plug your computer directly into the Amplifi router, and if so run your same tests that you were with the Sonos units and your phone.

------------ old message:
The problem is the secondary DNS server. Everything needs to be on the same subnet. So you should deactivate the DNS on the Amplifi router.
I have the Amplifi mesh router (I highly recommend) and it works great with my Sonos system. You won't have any issues.

I just purchased the Amplifi router and am having serious problems with Sonos. It took forever to recognize the boost that was wired to the router, there is serious delay with playing streaming songs (Napster) and I have the same issue with playing songs from my iPhone. There is a long delay between pressing play and the song starting, long delay in moving to the next song (if it happens at all), and Sonos now won't recognize the NAS that is connected to the boost. The Sonos system was trouble-free before the router switch so it would seem the router is the issue. I am using not just the Amplifi router but have the two remote mesh points as well. I'm wondering if anyone else has had issues or if I've done my setup wrong? I'm wondering if the Sonos mesh (created by the boost) and the Amplifi mesh conflict somehow; maybe I need to switch to the sonos wireless setup?
I also purchased a new AmpliFi HD system and it will not recognize nor connect to my Sonos system. Spent the better part of 3 hours trying to get it to work and nada. Very frustrating, since nothing changed but the AMPLIFI router!!
jays, how do you have them connected? And how are you trying to hook up the Sonos? Or using Sonos net or Wi-Fi? Or and ethernet cable?
Hi, I have a really nice Sonos system that is connected by ethernet to my wifi. It includes a Playbar, a Sub, a Connect Amp which drives my surrounds, another Connect Amp which drives my bathroom speakers. a Boost, and a Play 1 out on my patio. It is connected in just the same way that it was connected to my Airport Extreme wifi network. Nothing changed. Yet, after substituting / changing over to a new AmpliFi wifi system, my Sonos app on my iPhone cannot connect to anything but the Playbar. It won't connect to anything else... it tries... the app will tell me that its trying to connect, but it fails every time, even after cycling the modem and router off and on, each Sonos component off and on, etc. Very, very frustrating.
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I also purchased a new AmpliFi HD system and it will not recognize nor connect to my Sonos system. Spent the better part of 3 hours trying to get it to work and nada. Very frustrating, since nothing changed but the AMPLIFI router!!

Hi Jays,

Changing the core networking device that manages all networking addresses and connectivity to the network system is a fairly significant change even if you kept the SSID name and credentials the same. You will ned to connect at least one item temporarily to the router for the setup and you also need to make certain that all players reboot to request new IP addresses from the new router.

See this guide: ("Boost Setup" simple means you have at least one Sonos device hardwired to your router)

https://sonos.custhelp.com/app/answers/detail/a_id/1072/~/replaced-your-router-or-changed-wifi-settings%3F
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.... Sonos app on my iPhone cannot connect to anything but the Playbar. It won't connect to anything else... it tries... the app will tell me that its trying to connect, but it fails every time, even after cycling the modem and router off and on, each Sonos component off and on, etc. Very, very frustrating.

sorry we were typing at the same time :)

Is there any chance the AmpliFi router and SonosNet are operating on the same 2.4Ghz network causing network noise for each other?
Hi, I suppose there is, but I wouldn't have the first idea of how to fix that.
Hi Sharkb8t - I always thought that "Boost setup" meant that you had a Sonos Boost component in mix. Should I remove my Boost altogether since I've got an ethernet connection?
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Hi Sharkb8t - I always thought that "Boost setup" meant that you had a Sonos Boost component in mix. Should I remove my Boost altogether since I've got an ethernet connection?

"Boost setup" simply refers to any installation where one device is physically connected to a router which enables the SonosNet to become established. Since this is the primary purpose of a boost, Sonos call this a boost setup now.

You can go into your router login and see what "channel" your router has selected (it is possible it is set to "auto" which I'd suggest you change to a fixed channel so it doesn't move around on you.). In the Sonos controller you can set what channel you want SonosNet on. You want to use 1,6 or 11 only as here is a fair amount of noise overlap across channels.

A boost can serve as the device the creates the SonosNet and given it's excellent wifi abilities and error correction it can do great work attached to a router. (You want to keep it a few feet away from your router to avoid interference.) if you have a place where SonosNet can't reach, a boost can be a stand-alone device that acts as a mesh device to extend the network range. (Like placing it halfway between a Sonos device and a distant room with a Sonos device in it.)

I tried a play one physically connected to create the Sonos Network. And then tried my Boost. No comparison. The boost did a much better job.

Hope this is helpful!

I tried a play one physically connected to create the Sonos Network. And then tried my Boost. No comparison. The boost did a much better job.

Did it? While I knew that Boost has some more stuff in it, I thought its main advantage over the much older Bridge was to have the same Sonosnet version 2.0 of the play 1, compared to the 1.0 version for the Bridge.

In what area/way did the Boost do better than a 1 unit? It would be useful to know in what circumstances the Boost would be better than wiring an existing Connect/Connect Amp/Play unit to the router.
Indeed, I'd be fascinated by an explanation of what you experienced. Perhaps the Boost has a more powerful antenna/broadcast area versus a Play:x unit? Shoot, now I'm going to have to go look at some specs and see if I can figure something out 🙂

I used a Bridge originally, now replaced with a Boost for Sonosnet 2.0, but I've never tried to run just a speaker as a Sonosnet hub.
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Hi Kumar, Bruce,

When I first did this, I had fewer Sonos products and didn't have a second Boost being used, and actually saw far worse experience than this time, but I will post it anyway to demonstrate my thinking and comment.

Here is a screenshot from the Network Matrix of one of my Players taken with my regular setup:



From my limited understanding (and it is limited - I'm certainly not the expert here at all) I can see the communication paths all look good. Actually... this particular image shows worse than I usually see... typically just communication to the "Donna's Office (R)" is yellow... I get that... it is in a crappy location for delivering the wireless - but actually operates fine.

Just a note: This was "taken" while the devices were actively playing music.

I then removed the Boost, unplugged the power from it, and plugged in the Play 1; and then using the same player, I grabbed another screenshot. By the way, the Play1 I was using is actually the "Jamie's Office (RL)" and I am certain it is red because it is too close to the router... but an expert could correct me on that and I'd appreciate the insight) (I also understand that with this approach I'm losing one device on the mesh network... but for the particularly detailed oriented, I did it with the boost plugged in sitting in it's typical location and the result was essentially the same as this one... then I realized I haven't redefined the boost as a repeater... and then figured I wasn't going that far just for a post! 🆒)



In this case, while obviously poorer than the first image, this result is actually better than the first time I did this. The first time I did it, some time (and a few less Sonos Units) ago a number of the communication pathways were actually showing red. I should also mention that while all devices continued to work, there was a noticeable (to me because I know my system) lag in response from some players.

So that is where my comment comes from.

It appears to me that the Boost clearly does a better job building and maintaining the mesh network connectivity (As I think it should given that is its primary purpose.) I could postulate that it has better antenna, more of them, or better error correction algorithms given the better antenna .... etc .. but I have no idea specifically as to what drives this.

Smart people like Ratty could likely explain why with details :8 (...Is he listening?)
Heh. I continue to struggle to understand a little bit more every day. Thanks, SHARKB8T, appreciate the post.