I recently had problems with my Telstra modem resulting in Telstra replacing it with one of their Gen 2 Smart modems.
Since getting the new modem I have experienced constant problems with my SONOS system.
When trying to access my SONOS system with the app I get often get error messages saying it is unable to connect. If it does connect it will only display some of the rooms or some of my music options, such as no TV or radio stations (even if the radio is playing through the speakers.
Have logged two jobs with SONOS to get help with this. First time I was told that the cause was my bridge because it didn’t have a light on it (I did try to convince the person on the other end that, using the settings, I had turned the light off. The second time I was told I need to contact Telstra. Not being very technically minded I don’t understand how Telstra can fix a problem with my SONOS. The modem seems to be working fine for everything else.
Hard wiring the speakers to the modem isn’t an option, hence purchasing a WIFI speaker system.
I have a boost, 3 x play 1’s, 2 x play 5’s, 1 playbase and a Sub in the system.
Appreciate any advice / support with this. (please remember I am not an IT guru)