Problems using Sonos S2 Controller when it finds Sonos S1

  • 2 August 2020
  • 1 reply

Userlevel 2

I just went through a laborious several hours of setting up a separate S1 system of 3 legacy Play: 5 (gen 1) and 1 Connect.  I had to set all 4 devices to factory since I couldn’t upgrade S1 to get the Removal tool.  The I set up the new S1 network under my wife’s email since it wouldn’t allow me to use my existing email which was in use with S2.  Everytime I open the S2 Controller app it tries to link to the S1 devices and asks me to remove these in order to use S2.  How do I get S2 controller to link to a system that is under a different email account

1 reply

Userlevel 3
Badge +9

Hi @michlk, thank you for reaching out and welcome to the community.

I would like to take a look at the system, please take a diagnostic from the Sonos app and reply with the diagnostic.

Settings > Help & Tips > Submit Diagnostic.

This should tell us what is keeping you from connecting to S2.

If you have other concerns, feel free to reach out.