Sticky

Problems Updating your Sonos system?

  • 15 April 2021
  • 2 replies
  • 253 views

Userlevel 5
Badge +13

We’d like to discuss some of the issues you may encounter whilst trying to update your Sonos system. When you are attempting to update your system without success, there may be an error message that shows onscreen. In this article, we’ll tell you some Quick Tips to get around these problems, as well what to do if you encounter an error message. 

Please feel free to contact one of our support technicians if you need any assistance throughout. Or you can ask the community for help
 


​​​

Quick Tips
 

The steps below are common fixes for a variety of Sonos update errors. Try going through these steps first before looking for your specific error in the next section.

  • Retry the update

Try starting the update again from the Sonos app.
If you control Sonos with more than one device, you can also retry the update using a different Sonos app.

  • Reboot your router

Unplug your router from power, wait 10 seconds, then plug it back in. When your network is back online, try updating Sonos one more time.

  • Reboot your Sonos products

Reboot each Sonos product in your home by unplugging the power cable, waiting 10 seconds, then plugging it back in. Once you have rebooted all of your Sonos products, check to make sure they all show up in your Sonos app, then attempt the update again. If you have a large system, it may also be worth trying to update less players at a time - you can do this by simply leaving some of the speakers powered off, and retrying the update.

  • Reduce distance to router

If you’re using a mobile device or a laptop on WiFi to update Sonos, try moving closer to the router and trying the update again. If the WiFi signal on your controller is weak, it can cause problems when trying to update your Sonos system.
 

  • Check for incompatible Sonos products

If you have a mix of S1 and S2 devices in the same Sonos system, then you will have trouble updating. To successfully update, you’ll need to fully separate the systems, by performing a Factory Reset on all of the S1 only devices, and then setting them up as a new, separate system.

 

  • Check your network configuration

Certain network setups can cause issues with updates, for example wireless extenders, and incorrectly configured mesh systems. In these cases, simplifying the network is usually the answer - with extenders, this can be as simple as connecting a Sonos device to the router via Ethernet cable.
Mesh systems can be a little trickier - if the mesh system is connected to a different, ISP provided router, then your network likely has Double NAT, which can cause issues with updating. I’d recommend taking a look at Corry’s article on Troubleshooting Sonos on WiFi for some further information regarding mesh systems and Sonos.

 

Error Codes

Here are some of the Error Codes you may encounter if there is an issue updating.
Click or tap under each code for more information. ​


 

Error 4

Show content

Error 9

Show content

Error 10

Show content

Error 11

Show content

Error 30 

Show content

Error 36 

Show content

Error 501 

Show content

Error 803

Show content

Error 888

Show content

Error 1001

Show content

Error 1002

Show content

Error 1005

Show content

Error 1009

Show content

Error 1010

Show content

Error 1011 

Show content

Error 1013

Show content

Error 1014 

Show content

Error 1100

Show content

Error 1101

Show content

Mac: “An unexpected error occurred. Please try again” 

Show content

Mac: “Could not install Sonos”

Show content

Mac: The Sonos app for Mac repeatedly prompts you to update. 

Show content

Sonos app prompts you to update but doesn’t give you the option to do so.

 

To resolve this issue, uninstall the Sonos app from the device you are using and reinstall it from Sonos.com/support.

 

iOS App Store shows an "Open" button instead of "Update"

 

When updating the Sonos app for iOS, you will be directed to the iOS App Store to download the latest version. Next to the Sonos app's icon, you should see a button that says "Update."

If you see a button that says "Open" instead, go back to the App Store's main menu and select the Updates tab at the bottom. This will show a list of your downloaded apps that have updates available. Pull down on the page to refresh the list so it's up to date. Find the Sonos app in the list and press the Update button to download the latest version of the Sonos app.

 

 

If the Quick Tips haven’t worked, and you encounter an Update Error that is not listed above, then your best bet will be to reach out to our Support Team via either live chat or phone call - they’ll be happy to get you up and running again!


2 replies

Userlevel 7
Badge +21

For me the solution to update time issues and also power fail/restore issues was to assign my Sonos gear static/reserved IP v4 addresses from my router’s DHCP page followed by a power cycle of router and Sonos.

Userlevel 2

Received my Roam today and it looks and sounds great.  However, I get a message that it doesn’t work with WiFi extenders.  What’s the point?  All of my other speakers (8 in total) work fine. I initially bought this to “roam” my property, but am having trouble on a fast Internet/WiFi setup.  I get WiFi on every other device in our area of use, but not the Roam. Please fix in a software update.

Reply