Over the last couple of days I've experienced sound problems when watching Netflix/Amazon to etc.
I run 7.2 system. TV is a Sony Bravia smart.
The apps load fine however there is no sound only an annoying tick, tick, ticking sounds from the play 1 surrounds.
When not watching any app, the play 1's, sub and playbar all work fine.
If I switch from sound system to TVs speakers, again the apps work fine and the sonos all work but of course this creates an echo.
I have never had this problem before and it is very frustrating. The apps all work fine on tablets, phones etc.
I have removed and retuned m, reset the tv yet the problem persists.
Any help will be greatly appreciated.
Best
Jim
Best answer by Airgetlam
Well, as a guess, it's the 7.2 system not handling the Dolby Digital signal properly. If I were you, I would update to 7.4, and then post a diagnostic in this thread:
https://en.community.sonos.com/troubleshooting-228999/no-sound-on-certain-channels-after-system-update-today-6789926
It seems as though that particular beta release is resolving a lot of issues that have been ongoing from the Dolby Digital process. Can't comment personally, haven't had any issues on my Vizio TVs, but you can see in that thread the number of folks who have been helped.
View original
https://en.community.sonos.com/troubleshooting-228999/no-sound-on-certain-channels-after-system-update-today-6789926
It seems as though that particular beta release is resolving a lot of issues that have been ongoing from the Dolby Digital process. Can't comment personally, haven't had any issues on my Vizio TVs, but you can see in that thread the number of folks who have been helped.
