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Problem streaming Apple Music

M
Userlevel 1
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Since about 5 days ago I can’t stream Apple Music or even browse my AM library through my Sonos system. I’ve tried deleting my account via the Sonos app and reauthorizing my AM account, that didn’t help. AM results will appear in the Search screen but when I try to play them I get “unable to add songs to queue,” and when I try to browse my AM library I get the error shown in the attached screenshot. 
 

All other sources work, including Spotify and local Sonos library. I am also able to stream AM to Sonos via AirPlay. Is there a known issue with Sonos directly connecting to AM at the moment?

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Best answer by Airgetlam 20 April 2022, 17:13

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41 replies

H

In reply to my above query, got in touch with Sonos CS, as mentioned in the above message. 

Worked me through the workaround involving use of an iOS device and got the system up and running on my Android device first time.

Sub Mini is due any day now, so looking forward to happier days...🙃🙂

 

James L.
Badge +17

Hi folks,

 

I’ve received word from our engineers that this issue should be resolved. You should once again be able to add or reauthorise your Apple Music account using Android devices.

If you’re still unable to do so, please contact our customer care team for further investigation. Please also ensure that your apps and Sonos players are all up to date before troubleshooting further.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
H

Set up my system today and met with this error. As it's been an ongoing issue for months, I think I'll be sending the whole lot back for a refund since spending nearly a £1k on a system which can't play music is dumb.

B

Done the service reauth multiple times, rebooted WiFi, rebooted Sonos, I’m currently on with Sonos support and they say they don’t see an issue with my system. Downdetector.com shows higher than usual number of problems being reported, so it very well could be an AM issue, but I’m wondering if anyone else is experiencing the same. 

This issue is still not fixed. Which is terrible! I can't play Apple Music anymore over Sonos using my Android device. 

 

Please fix this asap!

I've had this issue for several weeks and it makes me wonder why I keep using Sonos!

 

X

Having the same issue. 

A few weeks back while researching I came upon a “it will work if you have an Alexa capable speaker,” reply but I can’t find it again. 

Has anyone tried this?  Is it true? If all I need is one Alexa capable speaker to solve the problem that is one thing.  If I need to upgrade the entire system to Alexa capable speakers it is different thing.

Obviously I am hoping somebody has done this and can confirm the fix works before I spend money.

Airgetlam

Assuming it’s the same issue as last time, and there is no evidence to point that it isn’t, it needs to be fixed by Apple, and not Sonos. 

Bruce
H

I am also a Samsung Android user who has now been unable to play my apple music on Sonos for five days now. I had changed nothing on my systems the Apple Music just stopped working through Sonos suddenly. I have tried calling both Apple and Sonos and they can find nothing wrong after I have rebooted, unistalled, and reset everything. Apple even directed me to my wireless carrier (Verizon) as my apple misic subscription comes with my wireless phone plan. Nothing has worked. This has to be a software update issue. I hope it is fixed ASAP as Apple music is the only ad free subscription I have and I don't want to pay for anything else.

For just 5 days? I have this issue for over a year now. 

I just reinstalled both apps on my Samsung S10 Plus (Android 12). Gave both apps all rights, including location and browsing through all my files.

 

Nothing works.

 

Still not able to play Apple Music on Sonos using Android 12.

H

Done the service reauth multiple times, rebooted WiFi, rebooted Sonos, I’m currently on with Sonos support and they say they don’t see an issue with my system. Downdetector.com shows higher than usual number of problems being reported, so it very well could be an AM issue, but I’m wondering if anyone else is experiencing the same. 

This issue is still not fixed. Which is terrible! I can't play Apple Music anymore over Sonos using my Android device. 

 

Please fix this asap!

M

Same here, Google home can authoriz apple music but not for sonos. That means sonos technical support is a problem..😡

L

I'm having the same issue with playing or even browsing music from Apple music within my Sonos app. My other music services will work. I agree, It seems like a global issue not a local one.

Airgetlam

Probably the reason Sonos has no idea when it will be fixed is because, just like the last time this occurred, the fix needed to be done on the Apple side of things, and Sonos has zero control over Apple’s engineering staff. 

Bruce
J

I have had this issue with Apple Music not playing on Sonos for a while.  It appears to login but keeps asking me to reauthorize.  I deleted the service, waited a day, and re-added it -- still an issue.  I tried doing this from multiple devices and it doesn’t fix it.

 

I called Sonos and they said that it’s a known problem and they have NO IDEA when it will be resolved.  At least it was an honest answer, but this is completely unacceptable.  I have invested a lot of money in 4 different types of Sonos speakers and can’t launch the one music service I use the most.  That’s ludicrous!

M
Userlevel 3
Badge +5

The best way to use Apple Music on a Sonos speaker: Connect your Sonos Bluetooth speaker to your iPhone, a Sonos Roam, of course! 
Open your iPhone’s Apple Music app and download all the music you want to listen… Enjoy it, relax, and forget about all these cutting off and unable to Play issues    

La discapacidad visual no es ningún impedimento, a disfrutar Bros
B

I have been having the same issue for over three weeks!  I am also an Android phone and Tablet user.

T

Same problem here since Sunday.  Also an Android user and also have Apple through Verizon.  

T

I am also a Samsung Android user who has now been unable to play my apple music on Sonos for five days now. I had changed nothing on my systems the Apple Music just stopped working through Sonos suddenly. I have tried calling both Apple and Sonos and they can find nothing wrong after I have rebooted, unistalled, and reset everything. Apple even directed me to my wireless carrier (Verizon) as my apple misic subscription comes with my wireless phone plan. Nothing has worked. This has to be a software update issue. I hope it is fixed ASAP as Apple music is the only ad free subscription I have and I don't want to pay for anything else.

H

You think Apple can be contacted? 😂 Snowflake...

Airgetlam

The last time this was an issue, it was a change at Apple that was required….

Bruce
106rallye
Userlevel 7
Badge +17

Though it seems a bit eccentric to me to want Apple Music on an Android Phone, the problems you mention should be rectified. I am not sure though if these are Apple problems or Sonos problems. Have you asked Apple?

H

This issue should be fixed asap.

The thingnis Apple Music had an option to stream directly from rhe Apple Music app to Sonos. But since the last update of Apple Music it disappeared. 

 

The issue however is a long lasting issue. Can't play from the Sonos app for months now.

 

Fix this please!

 

I have Android 12 and Apple Music on my Samsung Phone.

O

I was having this same issue on android where I would reauthorize and I would get a message that it was completed but I would be unable to browse apple music on the sonos app.

Authorizing apple music on an iPhone got me working again, I am able to browse apple music on android apple and windows after doing so.

In my case there is some disconnect on how sonos is getting authorized with apple music on android. Which seems to be the opposite of what others have experienced.
 

 

When I authorized on my iphone it went through music > safari and I had to re-enter my password. On android it will just flash a whitescreen then show its been authorized. Maybe as a work around on android you may have to uninstall the apple music app then try to authorize to force sonos to go through the web browser instead of the apple music app? Or remove the service and re-add it on the WIndows/OSX desktop app?

S

for so many people to be having this issue, it is not a local issue to each user.  it would have to be something to do with the apple music account.  FYI if you originally setup you apple music using your phone number, apple music is going to make you switch it to an email.  i think personally that this change is what is messing with the system.

 

P
Userlevel 1

Same problem here for last week or so.

 

I’ve ‘reauthorized’ many times, reset router, logged in/out of Apple Music app on Android several times, removed/added service to Sonos.

 

Still not working...

Did you get this resolved? I'm having the same problem

Ken_Griffiths

@Manu84 
That sounds a bit more like a local network connection issue, rather than a service issue - do you have an STP issue with your LAN router/switches perhaps🤔? - what router, or mesh system is it? Do you have switches across the LAN and are they managed/unmanaged?

Also have you tried changing the routers DNS? Perhaps try it using Google’s public DNS servers… 8.8.8.8 and 8.8.4.4.

G
Userlevel 3
Badge +5 
Have have had the same problem, but Appel Music now works again, after being away from my Sonos app for approx. one day.
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