Power But Startup Problems

  • 31 August 2018
  • 1 reply
  • 77 views

I recently purchased a preowned Play 5 Gen 1 that was sold as faulty and I am looking to repair it. There is power going to the speaker but instead of the light flashing while it is trying to connect, the light comes on for 3-4 seconds and then goes out. I did manage to get the device to connect to the newtork via cable. It was found and registered on my system and the speaker did work, all good signs I thought. I had to disconnect it but now the above problem has occurred. It will not factory reset and no matter what I do when I plug it in, the light comes on solid for 3-4 seconds and then goes off and is not seen on the Sonos network.

I have seen previous posts where this has happened but no solutions to the problem. I don't mind DIY repairing the device if a part has blown, but could use a little help in the direction to go.

Thanks in advance.

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1 reply

Ok, I have been working at this and managed to get it connected via wire again. Had to do updates so I think there was a discrepancy in software versions while trying to add it to my system. I can now get a stable connection via wire (even after disconnecting) but no wireless. I am wondering if the wifi card is faulty. When I look at the web stats of the speaker via http://192.168.xxx.xxx:1400/status/ifconfig there is no ath0 device. Have tried several time to turn it on with http://192.168.xxx.xxx:1400/wifictrl?wifi=on but to no avail.

Have submitted diagnostics on 1187390799.

Any help would be great. Thanks