Answered

Possible causes for speakers to become ungrouped (ungrouping fairies)??

  • 14 July 2021
  • 3 replies
  • 117 views

Badge +1

Recently, all my speakers become ungrouped overnight and I have to group them again.  I would say it happens about every other day - doesn’t happen every day.

Any ideas how to troubleshoot?  Speaking with support is pretty futile these days.

Jim P.

icon

Best answer by melvimbe 14 July 2021, 20:43

View original

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

Userlevel 7
Badge +22

Mine usually stay grouped but ungroup if I have a network issue.

It might be an IP address issue if it is happening more or less on a schedule, switching from dynamic to static/reserved IP addresses would help then. Do it from your router’s DHCP settings page. Power down all Sonos, reboot router, power up first Wired, then Wireless sonos one at a time.

Could be any number of things.  Sonos can be controlled by the app, voice, other smart home device, etc.  Could be that your router is rebooting or something like that.  Power going out?

If none that sounds possible, then you could submit a diagnostic as soon as possible after it happens.  Contact Sonos with the diagnostic number and they might be able to tell you what happened.

 

Userlevel 7

Grouped speakers are only a temporary bond. They will not stay grouped permanently. But you can create saved groups in the Sonos app to make it more easy to group your speakers together: 

https://support.sonos.com/s/article/3391?language=en_US