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poor volume levels on playbase


Recently bought a new playable and the sound levels with the tv speakers off are frankly disappointing turned up full to 100 its only just loud enough for my large room and no volume at all under 75 surely this can't be right ...
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Best answer by MrFrayBentos 6 February 2018, 16:36

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61 replies

Userlevel 1
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I just setup my playbase yesterday, and the volume is excellent. I know this doesn't help your situation but thought I'd throw it out there.
We are having the same problem - volume is great for music but have to turn up to maximum to get anything from he TV - and this is new in the last few days. Brand new playbase and TV just set up 3 weeks ago. Any ideas?
Random thought here, since I have no real reference on what you think is appropriate, but have you checked the audio settings on the TV itself to make sure that the audio out is set to "Fixed" as opposed to "Variable" . I think your TV volume settings may be impacting the "volume" of the stream sent out to the Playbase, even with your speakers turned off. I suppose you could try just turning up the TV sound with the TV remote, if that would work, but many TVs have a setting to keep the volume at a constant level when sending it out to another device.
Same problem here: my playbase volume is barely acceptable at 90 watching Netflix and Plex movies and about good at 70 watching TV. Was expecting a far more fuller sound from a product of this cost, my marantz amp and zensor 3 speakers were ugly in comparison but really in another league
Today Itried all setups but it seems that the volume of playbase is barely sufficient for my not so big room. I will return playbase to Amazon and move back my stereo setup, much more musical and loud than playbase (albeit not so elegant). Really upset as I like my play:5.
Userlevel 7
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Hi Jacob, we haven't seen much around this being an issue, in my experience, the PLAYBASE can get really loud. This could be a matter of the format coming in or the device sending it, though digital signals usually don't have audio control on them. In the end, the sound is something you'll have to judge for yourself, so we'd recommend trying one out. You can use our money back guaranty for units purchased through our store to try it in your home.
Userlevel 5
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I'm looking at getting a Playbase but this issue is putting me off slightly. I googled it and found one review that mentioned the sound needed cranking up to quite a high level although none of the other reviews mentioned it. Clearly a few people here have the same issue and I was wondering if it's just to do with the TV settings as Airgetlam mentioned.

Any thoughts anyone?

Cheers

I own one; it can go very loud. I rarely run it at 50% volume in a large living room, and I never even go above 80%. You can go outside with the door closed and hear it at that level.

I would guess it's the device passing the audio to the playbase at fault in these instances.
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jdc26,
Please check the second post in this thread.


For the record, Fixed vs. Variable volume was not the issue for me and I doubt it's the issue for the new posters with the same problem.
My issue was never resolved, even though Support tried to assist. Their suggestions, although earnest, seemed to be just wild guesses going around in circles. I just gave up...
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Since the device plays music at the proper volume that implies the issue is not with the hardware.

We don't know if it's hardware or software, but its with Playbase.

Music from Sonos is via Ethernet or Wi-Fi connection, but TV audio is via optical cable, so the two don't go thru the same hardware/software processing route. If that same optical connection had no volume issues with other receivers or soundbars, I'd put my money on Sonos Playbase being the culprit. I'd also venture to narrow it down and say it's with the optical signal processing unit, hardware, software, or both.

Was kind of hoping for a Playbase software update by now...
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Same problem as Cornwallbob

Also have just bought a new playbase to connect to a new 2017 Samsung tv and volume on tv is very low compared to streamed music volume.

Have another Samsung tv ( a 2016 model ) connected to a playbar and don’t have this issue or it’s certainly not as obvious.

Am convinced this is a firmware issue rather than hardware but wondering if I got a DAC to connect to the phono out and tried to plug the optical cable into the DAC if it might make a difference ?

Any ideas would be great.

Thanks

David.
I had the same problem with the volume levels on the playbase when connected to my Samsung tv via optical cable.
I resolved the issue in the sound settings of the tv.
Go to menu, then sound, additional settings, on the Dolby digital compression mode, select ‘line’ not RF. save settings. Sound would blow your socks off.... hope it helps some of you
It would be great if Sonos support weighed in here. I’ve been experiencing this same issue since I bought my Playbase three months ago. What is the resolution Sonos?
Does the TCL have a menu item for setting the output level for the optical feed to fixed, rather than variable?
VtexGt3, I'd recommend that you contact Sonos to discuss it. It's likely something that could be diagnosed and fixed much more quickly in a direct conversation, given that the simple possibility I had didn't play out.
Got that same issues here, using Spotify the sound is great and more than adequate.From a Sky Q box I have to use around 90% volume for normal day to day watching. Same issue running an Xbox One. Either passing audio through an AV receiver or direct to the Playbase.....Also using with 2 Play 1's, any ideas Sonos?
Userlevel 5
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I'm looking at getting a Playbase but this issue is putting me off slightly. I googled it and found one review that mentioned the sound needed cranking up to quite a high level although none of the other reviews mentioned it. Clearly a few people here have the same issue and I was wondering if it's just to do with the TV settings as Airgetlam mentioned.

Any thoughts anyone?

Cheers
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Similar issue here. When first installed PlayBase, normal TV volume setting was at 25 to 30. Over time, PlayBase is getting quieter and quieter. By now TV volume needs to be set at 85 to 95. Not much more room to go and already too quiet for music listening.

Are the speaker drivers being blown out one by one?

Sent an email to Sonos support, but no reply yet.
Userlevel 7
Badge +26
Hi Rysz, that's odd. If the drivers were going out, you'd usually notice it in a different way. The others would be just as loud and the "stage" would be missing parts. Also, you'd probably hear some artifacts or clipping in the sound. I'll make sure your ticket is in the right hands and you'll be getting a reply from a technician soon, if not already.
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Sorry about the double post. This site doesn't play well on iPad. The first post did not appear, so I thought it didn't post. Seems that add blockers block Replies from showing. Odd.
Userlevel 7
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Sorry about the double post. This site doesn't play well on iPad. The first post did not appear, so I thought it didn't post. Seems that add blockers block Replies from showing. Odd.

No problem, I removed the duplicate. It looks like the ticket is in good hands right now. They'll dig a bit into it and will be in touch soon.
Sure, Ryan. You removed it.

🙂
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I'm looking at getting a Playbase but this issue is putting me off slightly. I googled it and found one review that mentioned the sound needed cranking up to quite a high level although none of the other reviews mentioned it. Clearly a few people here have the same issue and I was wondering if it's just to do with the TV settings as Airgetlam mentioned.

Any thoughts anyone?

Cheers

I own one; it can go very loud. I rarely run it at 50% volume in a large living room, and I never even go above 80%. You can go outside with the door closed and hear it at that level.

I would guess it's the device passing the audio to the playbase at fault in these instances.


I would highly recommend that you listen to the PLAYBASE in person. From a personal standpoint, I wouldn't equate listening to music or watching TV at high levels as a factor of quality.
jdc26,

Please check the second post in this thread.
Arigetlam,

I read the whole thread, thanks. The volume on my TV is already set to fixed, that is not the issue.

I was looking for new suggestions.
That's too bad. I sent an email to support last night. For the $$ I paid for this system I sure hoped it would hold up longer than a few weeks.