Question

Podcast Playback Stops Every 5 Mins or So Since iOS 10.3 update

  • 30 March 2017
  • 35 replies
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35 replies

I have finally managed to resolve my problem with skipping or part-playing tracks/podcast ‘on this device’.
Having logged calls & spent hours on the phone to support, submitted numerous diagnostics etc nothing had worked. This all started around new year 2017.
A month ago I was about to buy a new router in the hope that this would stop this issue. It appeared to be a connection dropping issue between my iPhone & my router (& therefore sonos) even though it did not manifest itself in any other way other than this track skipping issue with sonos.
Anyway the guy in maplin’s told me that there was a known issue with iPhones dropping WiFi connections & that buying a new router wouldn’t help (which i thought was good customer service being that he talked me out of spending money in his shop). At that point I was thinking I’d have to either upgrade to iPhone 8 (financially prohibitive) or switch to Android (sigh).
Anyway, the upshot is that I went back home that day & looked at my sonos app settings for about the billionth time since this all began & on a whim flicked the switch to use LOCK SCREEN CONTROLS. I’d switched this off months earlier due to it draining my battery.
On switching this back on, not only did it not drain my battery (I guess sonos fixed that in the meantime). but it has fixed my track skipping problem. That was a month ago & throughout a month’s listening the issue has occurred only once, which I can cope with.
I couldn’t tell you why this fixed my problem & perhaps other people’s issues are caused by something else, but if you want to try the same thing, maybe it’ll work.


I have actually just been told the exact opposite by Sonos support. They have instructed me to turn lock screen controls OFF to prevent this problem. Not sure whether it has made any difference yet, still listening...

I’m not sure that the root cause(s) of this issue is understood by Sonos support.
In the interest of getting this resolved, here is my experience,

I’m using an iPhone 6 with iOS 11.0.3

WiFi assist is off.

Lock screen controls for the Sonos app have been tried both on & off.

Handheld, keeping the iPhone “awake” there is no drop of podcast: on a c.20min test.

Unplugged, screen locked the podcast stops with played position not saved after 2-5mins.

Plugged in the time to podcast stop seems to increase, but i’ve not done many repeats of this.

It appears to me to be a problem of fike accessibility or wifi connection with the iPhone locked.

What disappoints me about this issue and the others I have experienced is mainly the poor support. I’m also out £ks for a multi-room system that isn’t robust, has a poor UI and appears to be getting worse with each software upgrade. I would not buy again and seriously consider offloading the whole lot on eBay....
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V similar here too. Also iPhone 6S. Always latest version of iOS. 1x playbar & 2x play 1s. WiFi assist off. I’m in a 1 bed flat so router range is not an issue! Tried various channels on the router. Tried hard cabling the router to one of the speakers (think that was ok but not a long term solution). Abandoned Apple Music (& went back to plain iTunes) in case that made a difference, it didn’t. Switched off & on every WiFi enabled device in my flat in various orders in order to reduce interference, no change. When the screen was live & not in standby I too would be more likely to experience a track skip. (This is why I wondered whether the lock screen controls might help).
If I was quick enough to spot it, when the track skipped I would see a message on the screen saying ‘Unable to play [track or podcast name] the connection to IPhone was lost’ I had to grab it really quick to see it.
This problem drove me NUTS for months. And yes, I was fairly disgruntled about shelling out for a system which was unlistenable. Various support people tried to help, I took a billion diagnostics, but unfortunately made no difference.
Changing the lock screen controls was a last ditch effort. I wasn’t expecting it to work but it definitely has for me. I’ve had a track/podcast skip only twice since I tried this a couple of months ago.
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Example of error message

Hello,
I have exactly the same issue.
I thought that the problem was related with my wifi connection, for that reason I bought a new router (Linksys EA7500 Routeur Gigabit Wifi Max-Stream AC1900 MU-MIMO), however no improvements were noticed.
When I have the jack 3.5 pluged from Play 5 to my iphone, everything works perfectly.
Streaming from Spotify is also OK
Streaming from Tune IN is also OK
The only problem is when I stream the podcasts from my Iphone (IOS 11) to Sonos.
I live in a small flat, so my network is really simple, one router with TV, Apple TV and Computer directly pluged.

Change Lock Screen either to ON or OFF is not solving the issue.
Wifi assistant is OFF.

I sent two diagnosis, the 8053078 and 8053115.

I read somewhere that SONOS will support Airplay, this could be also a WA to solve the issue. Any schedule to deliver this feature?

Thanks
Hi,

It seems like I solved this problem regarding listening to Podcasts from the iPhone. I went to the iPhone screen-settings, and set the automatic lock to ´Never´

Now I can listen to the full podcast, without it stopping after 5 minutes.

It is not a perfect fix, but I hope the rest of you can find it useful.


Cheerio!
I have the same issue. Created my own thread with a long explanation.
https://en.community.sonos.com/troubleshooting-228999/sound-played-through-on-this-iphone-skip-intermittently-6796255

Going to test this screen lock idea as I have tried everything else.
I'm seeing the same problem with the Android App. On Samsung S7 Edge and Huawei P20 Pro. Very frustrating indeed.
Podcast chipping on Sonos

Solution:
I got this matchbox size Bluetooth kit for $48.
Link: https://hallaudio.com/produkt/forstaerker/hall-connector/
(www-hallaudio-com hall connector)

This is the fix.
Never skipped since.
Iphone /iPad to any Sonos device (with Bluetooth thingy) choose external device and play your podcasts on your apple podcast player - it stops the endless skipping.
It’s not your WI-FI!

I spend years on the advise for trying to rebuild my in-house WI-FI around sketchy software build on So-nos.

i think it’s not ok to keep telling people that they should take the discussion of line - hidden by personal support to your local WI-FI... bs - bad coding is my best guess...
easy solution - Bluetooth kit .

By the way, I love my Sonos - I Use it all over and where ever, this is why I share the right solution until they code the Sonos setup right...

Best Regards, Troels
@Beessneeze

That was a very good description of my general experience. I agree totally.

However - I do not think this is Sonos directly thriving on customer heckling/bashing (but I agree to your ideas behind the people hired to help) - but I fear that this is the standard almost automated “out sourced service” you get - when you hire people to drown “a problem” in 3 standard polite questions, as I wrote before - to take the discussion of the forum by first “one on one” service and by pressing “solved” on the thread, second by blaming 4 different generations of WI-FI technology (which is just crazy talking) and then by going down the IOS screen lock - escape goat).

If you outsource “a problem”, which I think lies in the Sonos design, then you as a company do not solve a problem - you generate a business (at sub contractors) to keep this problem alive.

BUM.

....years after - problem is still not fixed...

i still like my Sonos very much - I think it’s a good technology, I think the sound quality is better than expected for that kind of money (excluding the Sub) and I think it’s a petty that Sonos feels like drowning a problem is better than solving it.

All my radio comes from Podcasts - I have to use a Bluetooth device - Danish Viking King - Harald Blåtand gave name to bluetooth, a thousand year old technology will never fail.....

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