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Plays only one speaker


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Hello.
I am having trouble with my current setup.
I am using a technics sl-3210 record player, a sony str-d265 amp/reciever and a sonos connect and two sonos 1’s. When i play my record player only 1 speaker plays the music. But when i use a streaming service both players play in a group. Does anybody had the same issue? Or know how to fix this?

helmer
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Best answer by Keith N 12 March 2018, 18:49

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33 replies

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Hello

I tried the factory reset en the speaker. And still no succes. It seems i can only use one wireless speaker at a time in my current setup, because when i unplug the wire and choose that speaker first it plays music and when i add my other speaker it does not work while it was working wireless.

I am going to send you a pm today
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Hey there, helmervanderveen, Thanks for posting and for all the effort troubleshooting thus far. Based on the diagnostic report you submitted, it seems the CONNECT is having a hard time initializing wireless communication at all. Interestingly enough, I'm not seeing any immediate hardware errors. Let's try a factory reset to ensure it's not something that can be remedied quickly. If the issue persists after the reset, please send me a PM with the following information and I'll be happy to get you sorted. Thanks again!

First and Last Name:
Shipping Address:
Contact Number:

HUGE thanks to Chris for digging in deep and troubleshooting. Much appreciated!
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I already had the compressed setting because of the delay in sound is much shorter than when it is uncompressed rebooted it manualy one last time but still nothing different so i am keeping it wired for now so it works. And i don’t mind the fact that it is wired now because i replaced the play:1 but i would love it to be wireless so i can put it back to its original location. Thanks for all the help though
Userlevel 7
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That is very strange ... we really need Sonos to look at those logs as that should tell them more as to why your network isn't keeping up.

Try this for now - goto your sonos settings...room (your connect). Click on the tab for Line-In. Set it to Compressed.

See if reducing the bandwidth with compressed at least gets it working wirelessly when using phonograph. As it is working ok with online music sounds like it is operating ok with more limited bandwidth.

Then just need to figure out what is causing Sonosnet to run slow.

I assume your router has rebooted numerous times with all the channel changing.
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Allright i have did that but still no succes with the wireless connection.
Userlevel 7
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I would put Sonos on Channel 1 and your router on Channel 11 since that is a pretty powerful router and may be spreading across too many channels.
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Sonos net is on 11 and router on 6
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I use the router which came with my provider and it is a experia box v10 ZXHN
Userlevel 7
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That is very strange.... Some kind of interference sounds like to me when using Sonosnet. What channel is Sonosnet on right now / what channel is your router on right now.
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Then the sound on that play:1 stops while it is still in the group. But when i use spotify in that group the play one works just fine so it is only when i use line in
Userlevel 7
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OK - so in the beginning you had your Connect hooked to router and were using Sonosnet but had problems.

You have verified now your wifi and sonos are on different channels.

Now what happens if you unplug the Play:1 from the Connect (with the connect still hooked to the router)?
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Yes i had and since today i have had this problem although before the connect kept dropping out of the app and booting itself up but i solved that problem last week and now i have this problem
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Yes that is correct but now i have it hooked to my router to try the wireless setup wich gave that previously mentioned error
Userlevel 7
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That is very strange. What router model do you have. Have you tried rebooting the router. Does your router have wireless G (its not just outputting wireless N is it). Did you always have the Connect hooked to the router?
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Oops sorry forgot to tell haha
R is router
1 is play 1
V is record player(vinyl)
A is amplifier
C is connect
The two vertocal lines are rca cable
The single lines is ethernet cable
Userlevel 7
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Ok I'm guessing R - Router you have it hooked to Connect (C) - A is your Amp - V is your record player.

Then 2 1's

So you have the connect hooked to your router and also the Play:1 wired to the Connect. Is that right.
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This is the error

Userlevel 7
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Ok WM:0 means they are all sonosnet as they should be. What is the error when go to settings...advanced...wifi setup.
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what do the letters mean?
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It says for all three devices 0
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This is my setup right now in order to get the both players working

Userlevel 7
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When the Play:1 is wired to your router also go to settings...about my sonos .... what WM:? number does it say beside each unit.
Userlevel 7
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With a play:1 wired to the router. You go to settings....advanced....wifi setup. And what error do you get?
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Yes i tried with the wired setup but still the same error. Oh sorry then i misunderstood i thought it should be the same channel and tried it with a different channel and again no succes.
Thanks for the help by the way, i really appreciate it
Userlevel 7
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When you set the Router to same channel sonos was on ... change sonos in settings...advanced to a different channel (don't have them both on same channel).