I have a TV surround setup with Playbase, 2 x Play:1 and a Sub which has been working perfectly fine for 3 weeks.
A couple of days ago the Playbase lost the WiFi-connection; TV sound through optical still works but the surround sound is lost since the Playbar cannot find the other speakers.
I've tried rebooting the Playbar several times, and I've rebooted the router, without success.
When I removed the Play:1's and the Sub from TV-setup they all popped up as standalone units in the Sonos app, so they are fine.
If I wire the Playbar to the router directly with a cable the surround is re-established so I'm pretty sure something's wrong with the WiFi connection.
Any ideas how to solve this?
Best answer by Jeff S
PLEASE HELP ME DIAGNOSE: 361725412
Thanks for sending in the report. It looks like there's an issue with the wireless card on your PLAYBASE. Please reach out to our phone team who can help out from here. You can find our phone number and hours here.