My Playbase has ceased to connect to rest of the system over WiFi. The audio from the TV still comes through fine, and a wired connection works too. A permanent wired connection is not an option.
After reviewing other topics, I have submitted diagnostics with confirmation number 1073629480.
Can somebody please review and offer guidance?
Thank you!
Best answer by GuitarSuperstar
View originalIt sounds like the wireless card may have gone bad. Contact Sonos Support:
https://support.sonos.com/s/contact?language=en_US
You can also try unplugging the Playbase from power for a couple of minutes and reboot your router and phone.
After chatting to support, it is indeed a broken wireless card.
Note that I tried the chatbot before starting this thread, and my advice is to make sure you chat during office hours, as a real person can actually be very helpful, whereas the bot was incapable of understanding this!
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