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Playbase lost wifi


I have a playbase that has stopped working as of this morning. It’s lost WiFi and won’t reconnect and drive the two play 1s and sub.

I’ve cycled power on both the router and the playbase, able to access playbase through wired connection. But it won’t connect to WiFi.

Diagnostic number 34393037
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Best answer by Jeff S 11 February 2019, 23:08

Scwalky wrote:

I have a playbase that has stopped working as of this morning. It’s lost WiFi and won’t reconnect and drive the two play 1s and sub.

I’ve cycled power on both the router and the playbase, able to access playbase through wired connection. But it won’t connect to WiFi.

Diagnostic number 34393037



Hi Scwalky,

Thanks for sending in the report. I see that there is an issue with the wireless card on your Playbase. Due to the nature of this issue it would be best to continue working with our phone team. Please call us up, our phone number can be found here.

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Scwalky wrote:

I have a playbase that has stopped working as of this morning. It’s lost WiFi and won’t reconnect and drive the two play 1s and sub.

I’ve cycled power on both the router and the playbase, able to access playbase through wired connection. But it won’t connect to WiFi.

Diagnostic number 34393037



Hi Scwalky,

Thanks for sending in the report. I see that there is an issue with the wireless card on your Playbase. Due to the nature of this issue it would be best to continue working with our phone team. Please call us up, our phone number can be found here.

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