Question

Playbase flashing white light

  • 17 December 2019
  • 1 reply
  • 49 views

Hi

I have a Playbase and today after updating of the PC controller it started flashing white light.

I tried resetting it multiple times, when it gets to “press Join button and wait for the chime sound” the white light starts flashing. Sometimes it makes the whole chime sound, slowly flashes orange up to three times and it returns to the slightly faster flashing white light. Sometimes it just starts the sound for a fraction of a second and goes to flashing white.

Holding “Join” it stars with connecting again with the same results.

Any solutions or it’s dead?


1 reply

Resetting it with a factory reset is usually a bad idea, it only erases any data on it that might help Sonos help you. I’d recommend that you contact Sonos Support directly to discuss it.

I usually suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. The Twitter support folks are available 24/7.

 

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