My playbar stopped working yesterday. I have the 5.1 setup (playbar,1's and a sub). It has been awhile since logging into the application and was prompted for an update. After the update, I could not see the playbar or group in the app at all. I tried resetting and reconnecting to the Sonos system over Wifi and connected directly to the router. Neither are working. It does find the playbar and provides the mac address in the app but fails to connect. Any help would be appreciated.
Best answer by Keith N18 April 2018, 00:20
Hello there, kpopst. Thanks for posting and welcome to the Community. With the PLAYBAR plugged into the router directly, would you mind submitting a diagnostic report and replying with the confirmation number it gives at the end? This will create a solid connection for us to have a closer look at the player itself.
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