My PlayBar stopped working suddenly. It is hooked up to my TV using optical. This happened a couple times before, and I would just power cycle it and it would come back. This time though, that doesn't work. It's hooked up to a Sonos Sub, but unhooking it doesn’t help.
I've tried to factory reset the playbar and it the light just stays white. Now I can't even see it as a Sonos device at all. I've tried plugging it in and adding it as a new device, that doesn't work. It's just gone and doesn't work at all. I've checked the optical cable and the light is coming through from the TV. I tried using as optical out on my Playstation 4 and that doesn't work either.
I wrote tech support with my serial number (Moderator edit: removed number as requested below) and they said it is no longer under warranty and that they would give me a slight discount on replacement. It’s 5-6 years old, but that doesn’t seem like a reasonable reason for it to drop dead. I hate to throw the whole thing away when I bet it’s some electronics issue, not a problem with the speakers, the housing, or anything more significant.
I found this guide (https://www.reddit.com/r/sonos/comments/c31n6s/starting_point_in_repairing_a_dead_not_powering/) for repairing a PlayBar online, but it’s not the same problem as mine and it’s pretty far out of my expertise.
Does anyone know any repair services that could help? Or has anyone fixed this same problem themselves?