Question

Playbar Not Resetting

  • 27 June 2020
  • 1 reply
  • 40 views

Hello,

I have a Playbar that I’ve moved to a new location. It is no longer setup in my Sonos app and I am looking to add it. Whenever I plug it in, the light stays solid white. I’ve tried holding play / pause when plugging it in to reset but nothing changes and light stays white. I’ve also tried using “Add a Product” on the S2 app but it does not recognize the device. Any other ideas on how to fix this? 


1 reply

Userlevel 3
Badge +7

Hi @smithmwj, Thanks for reaching out and welcome to the community. Regarding your concern about doing a Factory reset on your Sonos Playbar, You may check this link on How to reset a Sonos product. If it still shows no changes on the solid white light on the Playbar. Kindly contact our phone support team. They’re open Monday to Friday, from 9 am to 10 pm EST. Our phone support number: 1-800-680-2345. 

Let us know how you get on with the advice above.

We're here to answer any further questions you have.

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