Playbar issue

  • 23 December 2016
  • 1 reply

I have a playbar, sub, and two Play:1 speakers connected through a Samsung UN65KS9800FXZA SUHD TV. The playbar sound drops out periodically, and often, throughout the playback on DVD movies, NetFlix, and Youtube. When this occurs the indicator light goes from solid white to toggling between white and red. When this occurs I can still hear sound through the sub and Play:1 speakers. Any thoughts on what the problem might be? A defective playbar?

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1 reply

Userlevel 7
Badge +20
Hi, tsellati. Welcome to the community. In order to properly assess the situation, would you please submit a diagnostic, being sure to respond with the confirmation number? This way we can advise a fix. Hopefully there is no issue with your PLAYBAR and resolution will be straightforward.