Playbar failure after firmware update

  • 7 October 2016
  • 1 reply

Made the purchase of a sub, playbar, and bridge everything was working as intended and I was happy with the sound quality and ease of use... right up until a pushed firmware update left me with a $1700 pile of junk. Called into support and expected to have some work around since i had also saw others with the same problem on the forums or external forums. Nope they offered me an RMA that I would have to pay for since i was over my warranty period.

I personally don't feel that a product that was working fine prior to a firmware push breaking it should be my responsibility to fix. Extremely disappointed in sonos and their support.

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1 reply

Userlevel 4
Badge +3
Hi Dbaird, welcome to the Sonos community. I've found your case with us, and I'll send you an email to continue the conversation that way, if that's ok.