Playbar cutting out on musuc only

  • 14 February 2021
  • 6 replies

When I play music through my surround sound it cuts out. I have isolated it to my play bar. (Television works fine.) I have rebooted, tried it connected to eathernet and on wifi. Problem is consistently the same. I changed router settings as per sonos and it is still doing it. All other sonos speakers are fine. Any ideas?
Case 02573886

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6 replies

Userlevel 7

Have you tried rebooting your router, changing the wireless channel on your router, or (when wired) change the SonosNet channel in the Sonos app?

Yes. I went through the list and tried all the options. Spoke with support twice. They seem to feel it’s a wifi issue but it’s only with play bar. I have 2 play ones in the same room. 1 separated them and they work fine on wifi. It’s very odd. 

Userlevel 7

What router are you using?

Verizon g 1100

Userlevel 7

Just to test, have you tried moving the Playbar next to your router to see if music still cuts out?

Yep. It seems to be an internal issue with the playbar.