Playbar Audio Stopped Working

  • 8 April 2017
  • 1 reply
  • 325 views

I have a Playbar receiving audio from my TV through the optical port. Playbar seems to. E receiving remote control and relaying the audio, but does not produce sound. The sub still plays and if I group another sonos unit it will play the audio connected to the Playbar. I have power cycled the Playbar and made sure the latest updates were applied. Not sure what to do next.

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1 reply

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Hello Aleiker, I see you’ve already contacted our phone support team and they replaced your PLAYBAR.

Just wanted to check in and see how the new PLAYBAR is working out? Let us know if there’s anything else we can assist with and we’ll be happy to help.