Answered

Playback Problem

  • 31 March 2018
  • 4 replies
  • 117 views

I have 2 play ones as a pair and 2 play fives as a pair.
Lately during playback of playlist, the track will stop playing then go to the next track?
This is happening on most tracks but not all.
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Best answer by Stanley_4 31 March 2018, 22:29

Within a few minutes after you have the problem submit a diagnostic to Sonos and then post the number here so the Sonos staff can check to see what your problem is. If you are in a hurry submit the diagnostic and write the number down, then call Sonos support.
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4 replies

We have a similar problem - but only have play 1. My friend has the same problem - it started happening about six months ago after an update! Not good enough- - they need to fix it!!!
Userlevel 7
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Within a few minutes after you have the problem submit a diagnostic to Sonos and then post the number here so the Sonos staff can check to see what your problem is. If you are in a hurry submit the diagnostic and write the number down, then call Sonos support.
Thank you - but where do I find diagnostics?
Thank you - but where do I find diagnostics?

https://sonos.custhelp.com/app/answers/detail/a_id/142

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