Hi all - I signed up for this forum as I'm looking for specific help on this matter and have been unable to reach Sonos by phone. I opened up a diagnostic report with the number 1609132396, though I'm unclear as to how exactly this will help if allegedly no one at Sonos will talk to me. My system operates as follows:
2 x Sonos Play:1 speakers paired in "party mode" where they both play the same thing at once.
Dell Windows 10 machine.
Sonos accesses my iTunes library on my computer - MOST are m4a files or whatever buggers iTunes prefers.
Controlled mostly via the Sonos Controller on Windows, though occasionally through the Apple and Android Sonos apps.
The whole system is just jumpy right now and behaves very erratically. If I try to "scrub" a song by adjusting the playback location in the slider bar, the song will freeze and either a) jump to the next track, b) give me a "Unable to play the selected item" error, give me a "Song is not encoded correctly" error, c) freeze the entire Sonos Controller, or d) otherwise start jumping things around as if the system is having a seizure.
I would be very surprised if there was some "network interference" issue, as I double-checked every device that uses my wireless network, and none are on the same IP address.
So far, I have tried the following:
Connecting speakers to my modem via Cat5, and re-pairing to WiFi.
Changing "SonosNet" settings to different channels.
Changing my wireless network settings to different channels.
Making sure Sonos is up to date.
NOT using any streaming service - Apple Music, Spotify, etc.
I did NOT make any changes to my system since setting up my new computer. It has worked without the slightest problem for 2 years and now this "mysteriously" happens.
NOT willing to deal with "did you try restarting your system" responses on here.
NOT willing to wait on hold for an hour with tech support only to speak with someone overseas that I can't understand.
Would it be of any interest to me if I wiped Sonos entirely from every device I own, re-installed, and started again from the ground up?
I would be delighted if someone at Sonos tech support would just call me and walk me though whatever's need to fix this, but their hours of operation are not convenient and I was informed hold times are "over an hour" when I tried to call this morning. It's disappointing when a $300 system suddenly decides to quit functioning and no one appears to want to help fix it...please advise!!