Question

Play5 (Gen 1) - buzzing sound

  • 23 June 2019
  • 1 reply
  • 27 views

A few months back my Play5 started buzzing when playing or not playing. Was hoping it would fix itself but is now just annoying and I have to unplug it to stop the noise. Appreciate any feedback on how to stop the buzzing.

1 reply

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this issue, and either post the number here, or contact Sonos Support to discuss it. I prefer to suggest the phone folks, they have more tools available, but are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

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