Play3 WiFi Problems

  • 5 April 2019
  • 1 reply

I had a Play5 for about a year now and it works perfectly.
Recently i added a Play3 for another room.
It worked fine for about 2 months but now it constantly looses the WiFi Connection.
(only the Play3 has those issues. It works one day but not the next)
Only restarting the Router helps.
Diagnostics Nr: 1534769900

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1 reply

It sounds like local wireless interference, you may want to read these two (hopefully useful) links:

Reducing Wireless Interference

Local Network Stability

If you cannot get things working correctly by following the advice in those links, you could also Submit a further Sonos System Diagnostic for further investigation and then choose to contact Sonos Customer Care directly, using this link below:

Contact Sonos Customer Care/Twitter (24/7) etc.

Anyhow I truly hope that helps and that you get your 'likely' local wireless network issues resolved soon.?