play 5 no led light. audio keeps cutting out

  • 19 August 2020
  • 1 reply

On anything I have Sonos try and play the audio stops and cuts out and skips . I noticed my play 5s are no longer displaying a solid led light. They aren’t showing any light. How do I fix this?

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1 reply

Userlevel 7
Badge +18

There’s advice on the Sonos website but might help as a start. 

For sound cutting out it’s often a wifi interference problem. 

With the Play:5’s can they play anything through the Aux input? Can you temporarily run an Ethernet cable to one or both for testing purposes?