play 5 music stops randomly for upto 30 seconds

  • 22 December 2021
  • 1 reply
  • 157 views

Userlevel 1
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Hi all

 

ok we’ve had this problem with our play 5 for a long time now (only speaker on on S1) the rest of the system is S2, anyways the play 5 randomly disconnects and stops the music for up to 30 seconds or so then carry’s on playing, it doesn’t disconnect as such but mutes the music but when it plays again it’s actually sounds like it’s been playing for that time period it was off (so as if the music is playing someones turned the volume down for a few seconds then turned it back up)

 

we recently changed out WiFi router to a MeSH one and was hoping this would sort it out (like other issues) but it’s still the same. Could this be a network issue? All the speakers on the S2 app never seem to do this

 

cheers


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1 reply

Userlevel 7
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When using a mesh system it's recommended that you use Sonos Net rather than wi-fi. I'm not sure how this works on a split system but if possible please try to connect one of your devices to your router via an ethernet cable. I suspect that your Play:5 is buffering due to losing network connection.