Answered

Play 5 Keeps Dropping Connection

  • 27 January 2019
  • 1 reply
  • 254 views

Hi there,

This week my Play 5 started dropping out. I have 3 Play 5s and 2 Play 1s connected to our wifi. All of the others are working fine. To be specific, I first noticed the problem last week when the Play 5 had disappeared from the network all together. I re-added it. Since then, whenever it's streaming music it will stop working. Other times, when I want to use it, it will no longer show that it's located in "Kitchen". Instead, it will have lost its name and I"ll have to re-add it to the system.
Any thoughts would by appreciated.

Best,
Mike
icon

Best answer by Stanley_4 28 January 2019, 06:05

Send in a diagnostic and contact Sonos 24x7 twitter support with the number
View original

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Userlevel 7
Badge +21
Send in a diagnostic and contact Sonos 24x7 twitter support with the number