Answered

Play 5 Gen 2

  • 14 February 2021
  • 2 replies
  • 21 views

I have a play 5 that sometimes blink a white light once e them dies and sometimes don’t even shows any light when plugged in the power ( it was working fine before)

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Best answer by Paul A 14 February 2021, 15:09

Hi @Jnbiazatti.

Welcome to the Sonos community and thanks for bringing this to our attention. Allow me to share with you my recommendation to help out.

Based on the provided situation, I would recommend contacting our technical support team for more in-depth troubleshooting steps or possible product replacement. It is best to contact our technical support team so they can take a look into what is the root cause of the issue for a permanent solution to be provided.

I’ll be more than happy to help if you have any other questions or concerns.

Thanks,

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Userlevel 6
Badge +17

Hi @Jnbiazatti.

Welcome to the Sonos community and thanks for bringing this to our attention. Allow me to share with you my recommendation to help out.

Based on the provided situation, I would recommend contacting our technical support team for more in-depth troubleshooting steps or possible product replacement. It is best to contact our technical support team so they can take a look into what is the root cause of the issue for a permanent solution to be provided.

I’ll be more than happy to help if you have any other questions or concerns.

Thanks,

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