Play 5 Gen 1 - volume drop outs

  • 4 November 2021
  • 2 replies
  • 115 views
G

Hello,

 

Was after some technical help, if possible. I have a Play 5 Gen 1 that needs some TLC - the unit powers on fine, connects to the network, is able to play songs etc., but the volume through the speakers drops in and out, like a capacitor is constantly charging and discharging in the background, affecting the power signal to the speakers (i.e not a sudden drop, but a drawn out one). At times, the speakers never receive any power whatsoever, so nothing comes out.

 

Any ideas where to start, what to look at etc.? Are there any schematics about? Am happy enough with a soldering iron and a box of components to take a look at fixing what's wrong, but any pointers would be great.

 

Thanks in advance.

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2 replies

AjTrek1
Userlevel 7

HI

Best option is run a diagnostics within 10 minutes of the next occurrence and post the reference ID in your next post. Click here to learn how to run the diagnostics. You might even call Sonos Tech support after posting the diagnostic reference ID.

Together Everyone Achieves More = T.E.A.M.
G

Hi,

 

Handily, it just happened (volume completely cut out). Diagnostic id is 1859808504.

 

Thanks,

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