Question

play 5 gen 1 no sound from speaker or headset

  • 17 June 2020
  • 1 reply
  • 68 views

I’ve got no sound from my play 5 gen 1 speaker or headphones. 
diagnostic codes.
169394612

434325587 


1 reply

Userlevel 5
Badge +16

Hello @Davidgregory,

Welcome to the Sonos Community and thank you for reaching out with your diagnostic reports.

It does seem that you may be experiencing a hardware failure and we would be happy to troubleshoot this issue as well as review replacement options through out other support channels

 

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