Play 5 Gen 1 has no power

  • 18 October 2020
  • 1 reply

I have a Gen 1 Play 5 that was working today. I added a new mesh wifi and was attempting to move the speaker to the new system. I unpluged the speaker during the move to the new wifi mesh. When I plugged it back in, it would not power up. No Lites on the unit and it no longer appeared on the old wifi system. I checked the power cord and used multiple good outlets with no luck.

Are there any solutions to fix this speaker?

1 reply

Userlevel 5
Badge +16

Hi @rdsch.

Welcome to the Sonos community and thanks for bringing this to our attention. I understand the situation you’re in. Having a device that suddenly not work and not power on is not a good experience to have. Let us help you out.

I would like to recommend contacting our technical support team for more in-depth troubleshooting steps or possible product replacement.

I hope this helps.

Please let us know if you still have further questions or concerns. We are always here to help.