I have multiple systems in my house Play 5, Play 3, Soundbar with Bass and enjoy them all. I have a Play 5 which stopped making sound after an update. It's connected, I can check volume changes on the controller and on the Play 5. Everything looks normal other than it does not make sound. I have tried grouping, line in, every possible method to convince it to play. Is it DOA or is there a way to reset the speaker?
Best answer by Airgetlam16 October 2017, 18:45
If you believe it's a hardware failure, they generally don't handle that in these forums, at least I've not seen them do so in the last couple of years. Your best bet is to run a diagnostic, then call in to them on their phone lines, where they do appear to deal with these kinds of issues. You can find your local number and hours at www.sonos.com/contact
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